Turnaround, Quality & Security

• Turnaround Time

  The turnaround time for a scan job depends on the number of forms and on the number of scan jobs in the queue. Course-related tests, grades, and course evaluations take precedence over other jobs.

  The receptionist notifies the customer when the scan job is ready for pickup. When possible, the receptionist will provide clients with an estimated time/date of completion.

 

• Quality Assurance

  For tracking purposes, the Center for Assessment & Testing keeps complete records of all job-related information, including dates and times of job intake, scanning, and return. Data files and reports are routinely checked for obvious errors and problems. If the customer detects irregularities in the scanning or reporting of forms, please contact the Center for Assessment & Testing.

 

• Security and confidentially

  To assure confidentiality of materials and integrity of the process:

  • Materials are handled exclusively by designated Center for Assessment & Testing personnel and are never left unattended.
  
  
  • Access to the Center for Assessment & Testing office is restricted. A security system protects against intrusion after hours.
  
  
  • Customers with highly sensitive materials are encouraged to remain present during scanning for added security.
  
  
  • The results of a scan job can only be picked up by the main contact person or a designated runner. The job receipt must be presented at time of pickup.
  
  
  • Identification must be provided upon request.
  
  
  • All materials are treated as confidential.